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Workplace Technology Specialist

2 months ago

London, Greater London, United Kingdom Precise Placements Full time
About the Role

Precise Placements is seeking a highly skilled Workplace Technology Specialist to join our team. As a key member of our organization, you will play a crucial role in designing and implementing cutting-edge digital workplace solutions.

Key Responsibilities
  • Video Conferencing Systems
    • Deploy, manage, and optimize video conferencing systems, ensuring seamless integration with Microsoft Teams and other collaboration tools.
    • Troubleshoot and resolve complex technical issues related to video conferencing equipment and software.
    • Ensure high-quality video and audio experiences in all video conferencing sessions.
  • Microsoft Teams
    • Implement and maintain Microsoft Teams communications, including Teams Phone and Teams Rooms.
    • Configure and manage relevant Teams policies, settings, and features.
    • Provide technical support and troubleshooting for Teams-related issues.
  • Meeting Room Systems
    • Oversee the setup and maintenance of internal meeting rooms.
    • Implement solutions for booking systems and resource scheduling for meeting rooms.
    • Ensure meeting room equipment is functional and up-to-date.
  • Supplier and Vendor Management
    • Participate in projects to deploy and upgrade digital workplace systems.
    • Coordinate with vendors and internal stakeholders to ensure project goals are met.
  • User Guidance and Support
    • Support the AV Technician role to deliver excellent service to our people and clients.
    • Create and maintain documentation, including training material for non-technical colleagues.
Requirements
  • Minimum of 3-5 years of experience in IT support or as an AV Technician, with a focus on digital workplace technologies, collaboration tools, and AV/video conferencing systems.
  • Proven experience managing Microsoft Teams Rooms environments.
  • Experience with meeting room technologies and AV equipment.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills, with the ability to train and support end-users.
  • Knowledge and experience of network infrastructure, both LAN and WLAN as it relates to video conferencing and collaboration tools.
  • Experience with room and desk booking systems and digital signage solutions.
  • Experience of using and administering building management systems, building security and access systems, and smart-locker systems.
  • Experience with PowerShell scripting for automation and management of Microsoft Teams.