Workplace Technology Specialist

4 weeks ago

London, Greater London, United Kingdom iTech Media Full time
Unlock Your Potential as a Workplace Technology Analyst at iTech Media

iTech Media is a global digital marketing services company that's shaping the future of technology in our workplace. We're on a mission to Help People Make Smart Choices Online, and we're looking for a talented Workplace Technology Analyst to join our dynamic team.

About the Role

This is an exciting opportunity to be part of a transformative project that will redefine our technological landscape. As a Workplace Technology Analyst, you'll play a key role in executing our Workplace Technology Strategy, providing first-line and second-line support for end-user tooling and hardware, and contributing to cutting-edge projects that drive innovation and change.

Key Responsibilities
  • Provide technical escalation point for outsourced service desks, ensuring top-notch service delivery.
  • Support the day-to-day operations (BAU) of Critical Infrastructure, including Microsoft, Okta, and Jira.
  • Contribute to Transformational Infrastructure Projects that drive innovation and change.
  • Offer onsite support for Workplace Technology, ensuring our systems run smoothly.
What We're Looking For

We're seeking a skilled and motivated individual with proficiency in Microsoft 365 and Microsoft Azure AD, experience in Okta or an Equivalent Federated Identity and Access Management Solution, and expertise in Windows and macOS operating systems and hardware. You'll also need to have strong customer service and communication skills, honed through prior experience working at a help desk.

What We Offer

We're committed to creating an unrivalled opportunity for our teams to grow and belong. As a Workplace Technology Analyst at iTech Media, you'll enjoy flexible working hours, 25 days holiday, private healthcare, up to four months gender-neutral paid parental leave, and a flexible budget towards learning and benefits every year. You'll also be eligible for our discretionary bonus scheme, company-wide share option scheme, pension contribution matched up to 10%, and life insurance cover of 4x salary.

Join Our Team

iTech Media celebrates diversity in our teams and takes inclusion seriously. We're creating an epic experience for our communities, and we need talented people with diverse backgrounds, perspectives, and skills to help us achieve our goals. If you're good at what you do, come and join us.

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