Head of Customer Care Delivery
1 month ago
We're seeking a Head of Customer Care Delivery to join our team at Deliveroo. As a key member of our Service Excellence Team, you'll be responsible for building unique cross-functional knowledge of customer experience and impacting drivers, as well as providing expertise and coaching to junior members of the Customer Experience team.
This is a challenging and rewarding role that requires strong leadership skills, excellent interpersonal and business skills, and the ability to build credibility with a wide range of partners across the organisation.
Key Responsibilities:- Building unique cross-functional knowledge of customer experience and impacting drivers.
- Providing expertise and coaching to junior members of the Customer Experience team and role modelling Deliveroo's values to the wider Service Excellence Team.
The estimated salary for this role is £100,000 - £120,000 per year, depending on experience.
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Head of Customer Service Delivery
1 month ago
London, Greater London, United Kingdom Goldsmiths, University of London Full timeAbout UsWe are GOLDSMITHS UNIVERSITY OF LONDON, a world-renowned institution dedicated to advancing equality and celebrating diversity.We seek a motivated Head of Customer Service Delivery to join our team and take ownership of the customer experience. The successful candidate will be responsible for the operational management of front line customer...
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Head of Customer Engagement
2 weeks ago
London, Greater London, United Kingdom HEAD OFFICE Full timeJob OverviewWe are seeking a highly skilled Head of Customer Engagement to lead our customer acquisition efforts and drive business growth. The successful candidate will be responsible for developing and executing a comprehensive customer engagement strategy, leveraging expertise in PPC, SEO, Media Planning, Affiliates, and Programmatic.The ideal candidate...
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Head of Care Delivery
1 week ago
London, Greater London, United Kingdom NFP People Full timeCare Services Director Job DescriptionJob Title: Head of Service, Care & SupportWe are seeking a skilled and visionary leader to join our senior management team as the Head of Service, Care & Support. This pivotal role involves leading the operational delivery and growth of Care & Support services, ensuring they are innovative, flexible, and of the highest...
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Head of Service Delivery
6 days ago
London, Greater London, United Kingdom NFP People Full timeNFP People is looking for an exceptional Head of Service Delivery to join our team. In this critical role, you will be responsible for ensuring the smooth delivery of our care services to our customers.You will be a seasoned professional with a strong background in care management and a proven track record of delivering results. Your expertise will be...
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EMEA Customer Delivery Head
2 weeks ago
London, Greater London, United Kingdom CUBE Content Governance Global Limited Full timeCUBE Content Governance Global Limited is a global RegTech business that delivers innovative solutions to simplify the complex world of compliance for our clients. As a Regional Customer Executive Head, you will lead our customer delivery within the EMEA region, overseeing the entire customer lifecycle.The ideal candidate will have experience assessing and...
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Customer Acquisition Director
1 month ago
London, Greater London, United Kingdom Head Office Full timeThe Head Office invites applications for the position of Customer Acquisition Director, responsible for driving business growth and customer outcomes through the development and execution of a comprehensive customer acquisition strategy. The estimated annual salary range for this role is $120,000 - $150,000.This role involves:Developing and implementing a...
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Head of Integrated Care Delivery
2 weeks ago
London, Greater London, United Kingdom NHS Full timeRole OverviewNHS North West London Integrated Care Board is looking for a Head of Integrated Care Delivery to lead our efforts in improving population health and healthcare outcomes.The successful candidate will have experience of delivering complex transformational projects and will be able to demonstrate flexibility where necessary in adjusting plans or...
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Head of Customer Experience Delivery
1 week ago
London, Greater London, United Kingdom JAM IT Consultancy Ltd Full timeJob Summary:As the Head of Customer Experience Delivery at JAM IT Consultancy Ltd, you will be responsible for leading our customer-facing teams and driving business growth through customer-centric initiatives. This is an exciting opportunity to shape the future of our customer service function and work closely with our leadership team to achieve strategic...
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Head of Delivery
1 week ago
London, Greater London, United Kingdom The ONE Group Ltd Full time £110,000We are seeking a seasoned project management professional to join our team as the Head of Project Management. As the Head of Projects, you will lead and grow a talented team of project managers working on cutting-edge projects.Key ResponsibilitiesOversight of the project lifecycle, ensuring timely and cost-effective delivery that meets customer and business...
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Freight Delivery Coordinator
3 days ago
London, Greater London, United Kingdom DX Delivery Full timeBecome a key member of our team as a Freight Delivery Coordinator and play a vital role in delivering exceptional customer service to customers' premises as part of a multi-drop delivery route.Key ResponsibilitiesTransport goods safely to customers' premises, adhering to our high standards of customer service.Conduct daily vehicle checks to ensure defects...
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Head of Service Delivery
2 days ago
London, Greater London, United Kingdom NFP People Full timeJob SummaryNFP People is seeking a highly motivated and experienced professional to join our senior management team as the Head of Service Delivery. This role will be responsible for developing and implementing strategies to improve service quality and efficiency.About the RoleThe Head of Service Delivery will lead a team of care professionals in delivering...
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Deliveries Specialist
2 weeks ago
London, Greater London, United Kingdom DX Delivery Full timeDX Delivery is seeking a skilled Deliveries Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our clients by transporting their products safely and efficiently to their required premises.">Key Skills and Qualifications:">Proven track record of driving 3.5t vehicles in a...
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Head of Service Delivery
7 days ago
London, Greater London, United Kingdom Daniel Owen Ltd Full timeJob Title: Head of Service DeliveryAbout the RoleWe are seeking a highly skilled and experienced professional to lead our customer access team. As Head of Service Delivery, you will be responsible for managing a high-quality service to customers and colleagues.Main ResponsibilitiesDeliver customer experience services, including allocation services and...
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Head of Operations and Delivery
3 days ago
London, Greater London, United Kingdom Northrop Grumman UK Full timeAbout the Role:\We are seeking a highly skilled and experienced professional to lead our Programme Delivery and Project Controls community. As Head of Community Management, you will drive a mission focus within the Programme Delivery and Project Controls community, maximising value to the Customer whilst ensuring the business is provided with timely,...
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Care Delivery Specialist for Central London
2 months ago
London, Greater London, United Kingdom Bluebird Care Full timeWe are seeking an experienced Care Delivery Specialist to join our team in central London. In this role, you will play a vital part in ensuring the delivery of high-quality care services to our discerning customers across the area.The ideal candidate will have a passion for delivering exceptional customer experiences and possess excellent communication...
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Head of Business Delivery
2 weeks ago
London, Greater London, United Kingdom Chandcogroup Full timeAbout the RoleAs a seasoned Head of Business Delivery, you will be accountable for the business commercial performance, through proactive strategic planning and value propositions. Your key responsibilities will include developing, improving and implementing operations and production plans to meet company goals, striving to continually exceed client...
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Head of IT Delivery
1 week ago
London, Greater London, United Kingdom Crane Venture Partners Full timeKey ResponsibilitiesThe Head of IT Delivery will be responsible for defining, developing, and managing a comprehensive ITSM landscape based on industry best practices. Key responsibilities include:Evaluating work processes and building strong partnerships with stakeholders.Establishing, monitoring, and analysing performance metrics to ensure business and...
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Deliveries and Collections Specialist
3 days ago
London, Greater London, United Kingdom DX Delivery Full timeTo deliver exceptional customer service to customers' premises as part of a multi-drop delivery route.Job DescriptionEnsure all products are transported safely to the customers' premises, treating their freight as if it were their own.Drive vehicles in a safe and legal manner ensuring compliance with all legal and company requirements at all times.Undertake...
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Project Delivery Manager
1 week ago
London, Greater London, United Kingdom Head Resourcing Full timeHead Resourcing is seeking an experienced Project Delivery Manager to join their team in Edinburgh. With a salary of £65,000 - £80,000 per annum, this role will provide you with the opportunity to lead multiple projects and initiatives, driving business objectives and outcomes.Job DescriptionThis is an exciting opportunity for a seasoned Project Manager to...
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Customer Experience Leader
2 weeks ago
London, Greater London, United Kingdom Head Office Full timeAbout UsWe are the Head Office, responsible for driving business growth and customer outcomes through innovative marketing strategies. As a seasoned professional, you will play a critical role in developing and executing our customer acquisition strategy.Key ResponsibilitiesDevelop and implement a customer acquisition strategy that drives business growth and...