Head of Customer Care Delivery

1 month ago


London, Greater London, United Kingdom DELIVEROO Full time
Drive Business Growth through Excellent Customer Service

We're seeking a Head of Customer Care Delivery to join our team at Deliveroo. As a key member of our Service Excellence Team, you'll be responsible for building unique cross-functional knowledge of customer experience and impacting drivers, as well as providing expertise and coaching to junior members of the Customer Experience team.

This is a challenging and rewarding role that requires strong leadership skills, excellent interpersonal and business skills, and the ability to build credibility with a wide range of partners across the organisation.

Key Responsibilities:
  • Building unique cross-functional knowledge of customer experience and impacting drivers.
  • Providing expertise and coaching to junior members of the Customer Experience team and role modelling Deliveroo's values to the wider Service Excellence Team.

The estimated salary for this role is £100,000 - £120,000 per year, depending on experience.



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