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HR Business Partner

2 months ago

Worthing, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

Job Overview

We are seeking a skilled IT Support Analyst to join our team at University Hospitals Sussex NHS Foundation Trust. As a key member of our helpdesk team, you will provide first-line support to customers on all matters relating to IT provision.

Main Duties of the Job

  1. Answer and handle all requests in accordance with UH Sussex standards and log on to the helpdesk system.
  2. Provide assistance and advice to customers, including those with little or no IT knowledge, and resolve IT support requests without referral where appropriate.
  3. Prioritize support requests and schedule them to the most appropriate member of senior teams.
  4. Accurately log all details for each request on the helpdesk system.
  5. Support other helpdesk team members to resolve requests.
  6. Ensure outstanding requests are followed up and closed in accordance with UH Sussex standards.
  7. Keep up to date with changes to IT standards, service level agreements, and UH Sussex standards.
  8. Generate reports from the helpdesk system as required.
  9. Assist management with audits within the department by partaking in areas of own remit.
  10. To identify areas requiring service improvements where required and comment on policies and protocols as required.

Person Specification

Education and Experience

  1. Good general level of education.
  2. ECDL or equivalent recent computing qualification or relevant customer service-related experience in a technical environment.
  3. Basic PC maintenance.
  4. Experienced user of Microsoft operating systems and application software.

Equality, Diversity & Inclusion

  1. Evidence of having championed diversity in previous roles (as appropriate to role).
  2. Evidence of having undertaken own development to improve understanding of equalities issues.

Important Information for Applicants

Flexible Working: If you would like to explore potential options regarding flexible working, please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria. For further information, please visit the website searching for Skilled Worker.

Closing Adverts Early: Please apply as early as you're able for this role. In the event of exceptional interest, we may close adverts earlier than specified.