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Customer Service Representative

2 months ago

Northampton, Northamptonshire, United Kingdom Macildowie Recruitment and Retention Full time

Customer Service Administrator Vacancy

About the Role:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Administrator at Macildowie Recruitment and Retention. This is an excellent opportunity to work in a fast-paced environment where delivering exceptional customer service is a key priority.

Key Responsibilities:

  • Provide outstanding customer service via telephone, email, and live chat
  • Handle product enquiries, order updates, and technical support queries
  • Manage returns, exchanges, and refunds in accordance with company policies
  • Resolve customer complaints in a professional manner, ensuring timely resolutions
  • Liaise with internal teams, such as sales and logistics, to ensure smooth order fulfilment
  • Maintain a comprehensive knowledge of the company's product range and services to effectively assist customers

The Ideal Candidate:

  • Proven experience in a customer service role, ideally within e-commerce
  • Excellent communication skills, both verbal and written
  • Ability to manage multiple tasks in a busy, high-volume environment
  • A positive, proactive approach to problem-solving
  • Familiarity with CRM systems or other customer service software is advantageous

What's on Offer:

As a Customer Service Administrator, you will have the opportunity to work with a well-established company in the consumer electronics sector, providing exceptional customer service to our clients. You will be part of a dynamic team that values customer satisfaction and is committed to delivering high-quality service.

Requirements:

  • Proven experience in a customer service role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Familiarity with CRM systems or other customer service software

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.