Customer Technical Support Manager

4 hours ago


Warrington, Warrington, United Kingdom Vestas Full time
Vestas Career Opportunity
Are you a detail-oriented and results-driven professional looking for a new challenge? Do you have a passion for providing exceptional customer service and technical support? If so, we invite you to apply for the position of Customer Technical Support Manager at Vestas.
About the Role
In this role, you will be responsible for leading a team of technical support specialists to provide timely and effective solutions to customer queries and issues. Your key responsibilities will include:
  1. Managing a team of technical support specialists to ensure efficient and effective resolution of customer issues.
  2. Developing and implementing process improvements to enhance customer satisfaction and reduce response times.
  3. Collaborating with internal stakeholders to ensure seamless communication and coordination of customer requests.
  4. Identifying and escalating critical issues to senior management and contributing to root cause analysis and corrective action planning.
  5. Maintaining accurate records and metrics to track performance and identify areas for improvement.

This role requires strong leadership skills, attention to detail, and the ability to work well under pressure. You should have excellent communication skills, both written and verbal, and be able to motivate and develop a team of technical support specialists.

Requirements:
  • Bachelor's degree in Mechanical, Electrical, or Mechatronic Engineering.
  • Minimum 5 years of experience in a customer-facing role or technical support environment.
  • Proven track record of success in managing teams and driving process improvements.
  • Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

We offer a competitive salary of £65,000 per annum, a dynamic and supportive work environment, and opportunities for growth and development. If you are a motivated and results-driven professional looking for a new challenge, please submit your application.



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