Business Process Excellence Lead

3 weeks ago


Croydon, Greater London, United Kingdom Allianz Partners Full time

Job Summary

This Business Process Excellence Lead role at Allianz Partners involves overseeing and optimizing all aspects of the Mobility (RSA) platform. As a senior management position, you will drive effectiveness and efficiency of service delivery within budget, meeting operational KPIs and contractual SLAs, while prioritizing positive customer experience.

Key Accountabilities:
  • Deliver quality service to end customers within budget.
  • Oversee and optimize all aspects of the Mobility (RSA) platform, focusing on driving effectiveness and efficiency of service delivery within budget.
  • Meet operational KPIs and contractual SLAs, while prioritizing positive customer experience.
  • Manage large complex local operations, including call centers, service networks, and back-office activities.
  • Lead customer delivery through local and remote teams.
  • In-depth knowledge of local assistance regulations and market trends.
Salary & Benefits:

The estimated salary for this role is $120,000 - $150,000 per year, depending on experience. Our employees receive a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Allianz Group is committed to diversity and inclusion, welcoming applications from candidates of diverse backgrounds. We strive to create a work environment that is inclusive, respectful, and supportive of all employees.



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