Multilingual Customer Experience Expert

6 days ago


Reading, Reading, United Kingdom CV-Library Full time
About the Role
We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service at all times, ensuring sales opportunities are maximised through various communication channels.

Your primary responsibilities will include:
    • Providing exceptional customer service via phone and email in English and occasionally in French
    • Assisting with customer enquiries and resolving any issues with a friendly and positive approach
    • Developing good relationships with a diverse and dynamic team to ensure the highest level of customer satisfaction
    • Maintaining accurate records and ensuring that all customer interactions are well-documented

The ideal candidate will have a proven track record of success working within a customer service role, with excellent communication skills and a commitment to maintaining accurate records. We estimate that the salary for this position will be around £25,000-£30,000 per annum, depending on experience and qualifications.

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