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Customer Support Expert

1 month ago

Reading, Reading, United Kingdom HP Development Company, L.P. Full time

Are you passionate about delivering exceptional customer experiences? Do you have a keen interest in computer gaming and gaming peripherals?

At HP Development Company, L.P., we are seeking a Customer Support Expert - HyperX to join our team. As a key member of our customer service team, you will be responsible for providing top-notch technical support for the HyperX range of gaming peripherals.

In this role, you will work closely with customers to resolve technical issues and answer product-related questions. You will also be responsible for maintaining and updating your knowledge on all HyperX and competitor's hardware/software products.

To succeed in this role, you should possess:

  • Fluency in English and French, spoken and written to business level, with an additional European language being a distinct advantage (German/Italian/Spanish/Turkish).
  • A keen interest in computer gaming and gaming peripherals (headsets, mice, keyboards, etc.).
  • Knowledgeable in the use of various gaming consoles.
  • Knowledge of PC Architecture and Microsoft OS.
  • A passion for staying immersed in the gaming scene and engaging in social media discussions about products and technology.

This is a full-time position offering a competitive salary of approximately £44,000 per year. In addition to your salary, you will enjoy a range of benefits, including:

  • Fulfilling work in a dynamic environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.
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