Sales and Customer Retention Expert

5 days ago


Reading, Reading, United Kingdom Talent Smart Limited Full time

At Talent Smart Limited, we are seeking a highly skilled Sales and Customer Retention Expert to join our team. This is an exciting opportunity for an experienced professional to take on a challenging role that involves dealing with customer inquiries, addressing outstanding issues, and growing the customer base.

About the Role

We are looking for someone who can initiate outbound interactions with customers, assist with billing queries, and manage contractual amendments. The ideal candidate will have experience in Customer Success and/or Account/Relationship Management, with a proven track record of retention and growth of customer bases.

The successful candidate will be responsible for forecasting and executing key performance metrics, including customer retention rate, customer satisfaction, and net recurring revenue growth. They will also be expected to proactively manage renewals pipelines, identifying and addressing potential risks.

Requirements
  • A minimum of [£60,000] salary per annum.
  • Fluent written and verbal communication skills in English and Dutch.
  • Previous experience working with SAP, Salesforce, and Gainsight is an advantage.


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