Complex Claims Manager

2 days ago


Oxford, Oxfordshire, United Kingdom Trinity Claims Full time
Job Summary

This role is responsible for managing a portfolio of complex claims, ensuring customers receive excellent service while managing claims costs and expenses within the insurance policy.

About Trinity Claims

Trinity Claims is a UK-based claims management company that designs and delivers claims strategies to meet the needs of our partners.

Key Accountabilities
  • Claims Management: Manage day-to-day claims effectively, maintaining excellent communication with policyholders, suppliers, and loss assessors.
  • Travel and Assessments: Travel to policyholders' homes to assess liability, record, value, and negotiate claim settlements for contents items. Arrange and manage alternative accommodation for policyholders as needed.
  • Buildings Settlement: Work with the Buildings Surveyor Team to drive settlement (cash or reinstatement) of the buildings element of each claim.
  • Claim Reports: Produce large or complex claim reports and deliver them to the Claims SMT within agreed timeframes.
  • File Maintenance: Maintain claim files to a high standard, ensuring all documents, photographs, and communications are accurately recorded in chronological order for audit, complaints analysis, and client review.
Salary and Benefits

We offer a competitive salary of £38,000, a car allowance of £4,800, and market-leading benefits including on-site gym, free parking, and life insurance cover.



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