Insurance Claims Specialist

3 days ago


Oxford, Oxfordshire, United Kingdom Trinity Claims Full time

Trinity Claims, a leading claims management company based in the UK, is seeking an experienced Complex Claims Manager to oversee a portfolio of large or complex claims. The ideal candidate will have a proven track record in insurance claims handling and be able to provide excellent customer service while minimizing costs and expenses.

Key Responsibilities:
  • Effective day-to-day claim management with excellent communication with policyholders, suppliers, and loss assessors.
  • Travel to policyholders' homes to assess liability, record, value, and negotiate claim settlement for contents items, arrange alternative accommodation as needed.
  • Collaborate with the Buildings Surveyor Team to drive settlement (cash or reinstatement) of the Buildings element of each claim.
  • Produce comprehensive Large or Complex reports and deliver them within agreed timeframes.
  • Maintain accurate and up-to-date claim files, including documents, photographs, and communications in chronological order for audit and client review.
  • Manage system claim reserves and payments to ensure Total Incurred values are accurate and maintained until claim conclusion.
Person Specification:
  • 5 years experience in insurance claims handling role.
  • Previous experience working in home insurance claims.
  • High-level understanding of insurance/indemnity policies and legal structure.

The salary for this position is estimated to be around £39,000 per year, plus a car allowance of £4,800. Additional benefits include 25 days annual leave, life insurance cover, enhanced company pension scheme, and training and development opportunities through Trinity Academy and Apprenticeship programs.



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