Premium Customer Advocate

4 hours ago


Brighton, Brighton and Hove, United Kingdom American Express Full time
About Our Company

American Express is a global leader in payments and financial services, committed to delivering exceptional experiences for our customers and employees alike. With a rich history spanning over 170 years, we've built a reputation for innovation, quality, and customer satisfaction.

Job Summary

We're seeking an experienced Service Delivery Specialist to join our Global Premium Experience (GPX) Team. In this role, you'll work closely with our premium merchants, multi-currency, and third-party partners across the globe to deliver seamless experiences. Your expertise will help us drive business growth, build strong relationships, and exceed customer expectations.

Responsibilities:
  • Support the servicing needs of our premium merchant segments, ensuring timely resolutions to complex issues.
  • Collaborate with internal stakeholders to drive process improvements and enhance the overall customer experience.
  • Develop and maintain strong relationships with merchants and internal partners, promoting AMEX's brand values and vision.
Requirements

To succeed in this role, you'll need:

  • Proven experience in customer-facing roles, preferably in financial services or a related industry.
  • Excellent critical thinking, time management, and analytical skills.
  • Strong verbal and written communication skills, with the ability to build rapport with diverse stakeholders.
  • A growth mindset, with a passion for learning and professional development.
Compensation & Benefits

We offer a competitive compensation package, including:

  • A base salary of $90,000 - $120,000 per year.
  • Bonus incentives tied to individual and team performance.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • Flexible working arrangements, with options for hybrid, onsite, or virtual work.


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