Premium Experience Specialist

5 hours ago


Brighton, Brighton and Hove, United Kingdom American Express Full time
Key Responsibilities
  • Provide world-class service to card members through frontline service delivery on various ICC and UK products and processes.
  • Act as a primary service delivery contact for International Currency Card & UK Cardmembers, using courtesy, tact, and sensitivity when handling incoming enquiry calls of a routine nature.
  • Build and manage cross-departmental relationships to ensure CEN success.
  • Accurately interpret Amex policies and procedures to provide innovative solutions to resolve customer enquiries.



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