Console Support Specialist

2 weeks ago

London, Greater London, United Kingdom Gunzilla Games Full time
About the Role

Gunzilla Games is seeking a skilled Console Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our console players, ensuring they have an exceptional gaming experience.

Key Responsibilities
  • Assist console players with inquiries and issues via chat, email, and social media channels.
  • Investigate and resolve player issues in a timely and efficient manner.
  • Develop and maintain console-friendly support policies and workflows.
  • Conduct training sessions for support representatives on console policies and workflows.
  • Monitor and report on common console issues and trends to improve the customer experience.
  • Assist in creating and updating console-related help center articles and FAQs.
  • Become an expert in our console offering by participating in playtests and providing feedback.
  • Act as a liaison between the product group and the support team to ensure a seamless gaming experience.
Requirements
  • 1-2 years of experience in console support, preferably in the games industry.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Strong knowledge of PS5 and XBOX environments.
  • Proficiency in Microsoft Office or equivalent tools.
  • Advanced typing skills.
  • Passion for video games.
What We Offer
  • Unlimited paid vacation.
  • Paid sick leave.
  • Flexible working hours.
  • Work-from-home options.
  • Health insurance.
  • Bonuses.
  • English and German language courses.
  • Public transportation reimbursement.
  • Relocation and accommodation support.
  • Office perks and gym membership.

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