Service Manager

3 weeks ago

Westbourne Park, United Kingdom Social Interest Group Full time
About the Role

This is an exciting opportunity for someone who is ready to step up and take on a leadership position. We are looking for someone who is person-centred, with previous experience working with people who have experienced homelessness and have multiple needs, or can demonstrate transferrable skills. You will be based in a dynamic environment and will report to the Area Manager. In this role, you will oversee multiple dispersed services, managing a team of support workers.

Key Responsibilities
  • Manage the end-to-end employee lifecycle of staff, providing advice, guidance and support as required
  • Facilitate the team in identifying solutions to challenges presented in relation to all elements of service delivery
  • Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment
  • Manage the overall day-to-day operational delivery of the service and work directly with colleagues, residents, and participants, as well as other stakeholders to provide a high-quality holistic service which meets the needs of all stakeholders
  • Ensure service responsibilities and requirements are carried out effectively
  • Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct
Requirements
  • Experience in supporting individuals with multiple and complex needs, particularly those facing homelessness (or able to demonstrate transferrable skills)
  • Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
  • Experience of working with and engaging with diverse groups of people from varying backgrounds
  • Previous experience in people management and development
  • IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
  • Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
  • Understanding of Housing Management, including voids and evictions
What We Offer
  • 25 days annual leave, increasing with the length of service
  • Training and Development, including access to courses, upskilling, and progression plans
  • Employee Assistance Programme, including counselling
  • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
  • Eligibility to register with Blue Light Discount Card
  • Life Assurance Scheme
  • Cycle-to-work scheme
  • Annual Staff Awards

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