Customer Relationship Management CRM Team Lead

2 days ago


Burton upon Trent, Staffordshire, United Kingdom Ischebeck TITAN Group of Companies Full time

Job Title: Customer Relationship Management CRM Team Lead

Job Summary:

Ischebeck Titan Ltd. is a leading innovator in formwork, falsework, and geotechnical solutions. We are seeking a highly skilled Customer Relationship Management CRM Team Lead to oversee daily operations, lead the Customer Services, Hire, and Sales Desk teams, and ensure efficient workflow.

Key Responsibilities:

  • Manage customer inquiries and coordinate hiring and sales processes
  • Provide leadership to drive team performance and customer satisfaction
  • Train and mentor team members to enable them to undertake tasks with consideration for quality, attention to detail, and high levels of customer satisfaction
  • Process Hire & Sales orders throughout the project lifecycle
  • Contract administration support to the field sales team
  • Produce Management Information to support business objectives
  • Develop professional relationships with internal and external customers
  • Ensure all work is executed in line with Company policies and procedures

Requirements:

  • Proven experience in a leadership or supervisory role within a customer service environment
  • Hire Desk or Sales Desk experience in a Plant & Equipment Hire business or Construction Plant Department
  • Commercial Awareness
  • Proficiency in Microsoft Office Suite and CRM software

What We Offer:

  • Competitive benchmarked basic salary
  • 10% pension
  • 25 days holiday (Increase with service)
  • Non-contractual Bonus scheme
  • Retail discounts
  • Inclusive and vibrant work culture
  • Plus many more flexible benefits tailored to your needs


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