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Contract Management Team Lead
2 months ago
Job Title: Contract Management Team Lead
Company Overview:
Ischebeck Titan Group of Companies is a leading provider of innovative construction solutions, with a strong presence in the industry since 1990. Our company specializes in formwork, falsework, and geotechnical solutions, with a sister company, Ischebeck Inform, offering cutting-edge concrete accessories and reinforcements.
Job Summary:
We are seeking an experienced Contract Management Team Lead to oversee daily operations, lead the Customer Services, Hire, and Sales Desk teams, and ensure efficient workflow. The successful candidate will be responsible for managing customer inquiries, coordinating hiring and sales processes, and providing leadership to drive team performance and customer satisfaction.
Key Responsibilities:
- Provide hands-on leadership and management of the Customer Service / Hire & Sales Desk team
- Lead and manage a team of Customer Service Coordinators
- Train and mentor team members to enable them to undertake tasks with consideration for quality, attention to detail, and high levels of customer satisfaction at all times
- Provide 'single point of contact' support to communications and enquiries from internal and external customers
- Process Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing, and filing, in a timely and accurate manner
- Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
- Produce Management Information to support business objectives
- Develop professional relationships with internal and external customers and provide high levels of customer service at all times
Requirements:
- Proven experience in a leadership or supervisory role within a customer service environment
- Hire Desk or Sales Desk experience in a Plant & Equipment Hire business or Construction Plant Department
- Strong communication, interpersonal, and problem-solving skills
- Ability to strategize, prioritize, problem solve, and manage multiple tasks effectively
- Commercial Awareness
- Proficiency in Microsoft Office Suite and CRM software
What We Offer:
- Competitive benchmarked basic salary
- 10% pension
- PMI
- 25 days holiday (Increase with service)
- Non-contractual Bonus scheme
- Retail discounts
- Inclusive and vibrant work culture
- Plus many more flexible benefits tailored to your needs
