Customer Collaboration Lead

6 days ago


Burton upon Trent, Staffordshire, United Kingdom Molson Coors Full time
About the Role

We are seeking a highly skilled Customer Collaboration Lead to join our team at Molson Coors. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service and Experience: Work closely with logistics and commercial teams to deliver exceptional customer service and experience metrics for identified accounts.
  • Forecasting and Planning: Own the customer forecast, collaborating directly with customers and executing within the Integrated Business Execution Zone. Incorporate insights and trend data into forecast and learn from deviations to improve accuracy.
  • Relationship Management: Accountable for effective relationship management at appropriate levels internally and externally to Molson Coors.
  • Communication and Collaboration: Regularly communicate customer service and relationship status to wider logistics and commercial teams through DDS meetings and customer meetings.
  • Operational Cost Improvement: Act as a link between commercial teams, customers, and operations to drive cost savings and efficiency.
About You

We are looking for a logistics professional with a proven track record of strong collaboration with customers. You should have excellent communication skills, both internally and externally, and be able to work effectively at multiple levels within an organization.

About Us

Molson Coors is a leading beverage company with a presence in over 100 countries. We are committed to promoting responsible drinking and creating a sustainable future. We offer a range of benefits, including flexible work programs, equal parent leave, and a commitment to the physical and mental wellbeing of our people.



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