Client Services Trainee Support Representative
3 weeks ago
About the role:
We are seeking a highly organized and communicative Support Representative to join our Client Services team in London. As a Support Representative, you will be responsible for providing a warm welcome to our clients, creating a positive first impression, and maintaining a professional and organized reception area.
Key responsibilities:
- Monitor all email and telephone communication, responding in a prompt and professional manner.
- Liaise with colleagues in the Operations team and other stakeholders to provide first-class service to our clients.
- Manage the issuing and return of temporary security passes.
- Use EMS to make urgent room reservations or cancellations and liaise with relevant teams as necessary.
- Ensure meeting rooms are maintained to a high standard and report any issues to the correct support department.
- Allocate visitor offices and welcome inter-office visitors to the London office.
Requirements:
- Customer-facing experience, preferably in a law firm or professional services environment.
- Fluent English, both written and verbal, with excellent communication skills.
- Proficient in Microsoft Outlook and Word.
- Able to work flexibly outside of established business core hours.
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