Asset Servicing Client Services Representative

4 weeks ago


London, Greater London, United Kingdom Avature Full time

Bloomberg is seeking a highly motivated and customer-focused individual to join our Enterprise Data Technical Support team. As an Enterprise Technical Services Representative, you will be responsible for providing exceptional customer service to a broad range of clients, ensuring a deep understanding of Bloomberg's Enterprise Product offerings, and assisting clients in understanding how they are using Bloomberg's Enterprise Data products.

You will be exposed to a wide range of questions across Bloomberg Data, Connectivity, Integration, and Real-Time market data offerings. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management, and Financial Services, and working with them to understand how they are using Bloomberg's Enterprise Data products.

We provide all new hires with a 12-week long training program, which covers an introduction to Bloomberg products and services, knowledge of client needs, a broader insight into global financial markets, and the process and tools to analyze and troubleshoot Bloomberg Data for our most critical users.

This is a great opportunity to get in on the ground and learn the intricacies of how data powers the world of finance. You will join a premier cohort on a dedicated training plan that will expose you to all the detail you need to excel in your role, along with the opportunity to be involved in mentoring, quality control, and idea generation.

Following this, you will be able to join our Enterprise Data Technical Support team, which handles a large volume of tickets for some of Bloomberg's most sensitive and critical clients who take our data into internal and third-party applications to make vital market decisions.

Excellent customer service, accuracy, and speed are your primary tools as the face of Bloomberg's Enterprise Data Business. We will focus on your training and understanding of our processes, which will give you the tools to make an impact with some of the best firms in the market.

You will have the opportunity to champion your career across the company or further develop your technical skills within Enterprise Services. Our alumni have an array of successful career paths, including Senior Client Service Roles, Sales, Enterprise Technology Services, Finance, and Engineering.

We are looking for individuals with up to 3 years of technical client services experience, ideally in financial services, a demonstrated interest in Finance, Technology, Computer Science, and/or systems information, and the ability and desire to provide outstanding customer service to clients through live, interactive media.

We also welcome applicants with a basic understanding of market data and associated financial instruments, awareness of data management, privacy, and network connectivity, and a basic conceptual understanding of Web Services and REST APIs.

Spanish and Italian Language skills would be a plus.

We are an equal opportunities employer and welcome applications from all qualified candidates.



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