Director of Social Media Strategy and Client Services

6 days ago

London, Greater London, United Kingdom Ultimate Asset Full time

We are seeking a highly experienced Director of Social Media Strategy and Client Services to join our team at Ultimate Asset. This role offers the opportunity to lead our client services department and drive business growth through innovative social media strategies.

Job Description:

In this senior leadership position, you will be responsible for overseeing the client services department and ensuring that our clients receive exceptional service and achieve their marketing objectives.

About the Role:
  1. Client Relationship Management: You will build and maintain strong relationships with clients, acting as their main point of contact within the agency. This includes understanding their business goals, conducting regular meetings, and addressing any concerns or issues that arise.
  2. Strategic Planning: You will work closely with clients to develop comprehensive social media and influencer marketing strategies aligned with their overall marketing objectives. This may involve conducting market research, analysing competitor activities, and identifying opportunities to maximize the client's online presence.
  3. Team Leadership: As a Director of Social Media Strategy and Client Services, you will manage and mentor a team of account managers, social media specialists, and influencer relations professionals. You will provide guidance, set performance goals, and ensure the team delivers high-quality work that meets client expectations as well as nurture and develop the talent in your team.
  4. Campaign Management: You will oversee the execution of social media and influencer marketing campaigns from start to finish. This includes collaborating with internal teams to develop creative concepts, coordinating content creation and distribution, monitoring campaign performance, and providing regular reports to clients.
  5. Budgeting and Financial Management: You will be responsible for managing client budgets, and ensuring resources are allocated effectively to deliver successful campaigns. This involves analysing costs, negotiating contracts with influencers or third-party vendors, and optimizing spending to achieve the best return on investment for clients.
  6. Industry Knowledge and Trends: Staying up-to-date with the latest trends, tools, and best practices in social media and influencer marketing is crucial. You will need to continuously educate yourself and your team, ensuring the agency remains competitive and at the forefront of industry developments.
About Our Offer:

We offer a highly competitive salary of £80,000 - £100,000 per annum, depending on experience, plus benefits and bonus potential.

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