IT Support Specialist
13 hours ago
At ZipRecruiter, we're seeking a highly skilled IT Support Specialist to join our team in Syracuse, NY. As an IT Support Specialist, you will provide first-level technical support to end-users through various channels such as phone, email/ticketing system, and in-person.
Key Responsibilities:
- User and Field Support: Provide first-level technical support to end-users through various channels such as phone, email/ticketing system, and in-person.
- Software Installation: Assist in the installation, configuration, and maintenance of software applications and systems.
- Hardware Support: Provide basic hardware support, including setting up workstations, troubleshooting hardware failures, and coordinating repairs.
- Collaboration: Collaborate with other IT team members to escalate and resolve complex technical issues.
Requirements:
- Technical Knowledge: Familiarity with Microsoft desktops and server platforms, Microsoft Office Suites, Office 365 environments, backup and endpoint protection, line of business applications, network routing, switching, firewall, and various network protocols.
- Customer-Centric: A focus on customer satisfaction and providing outstanding service.
We Offer:
- Competitive Salary: $65,000 - $75,000 per year, based on experience.
- Health Insurance: Employer premium contribution.
- 401(k) Plan: With company contribution.
- Dental, Life, and Vision Insurance: Available to employees.
- Paid Time Off/Holidays: Generous PTO policy.
- Flex Time and Work from Home: When possible.
- Professional Development Opportunities: Available to employees.
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