IT Support Specialist
2 days ago
At In Technology Group, we're seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you'll be responsible for providing technical assistance to clients via remote networking.
The successful candidate will have experience in a 1st line / service desk role and possess strong diagnostic and problem-solving skills. You'll also be able to work within SLAs, prioritize and manage multiple open cases, and provide a high level of support.
Key Responsibilities:
- Provide 1st Line IT Support to a variety of industries
- Service Desk environment, answering calls, logging and resolving tickets
- Diagnose hardware and software issues
- Work within SLA's
Requirements:
- Active Directory - password resets, adding users etc
- Office 365 Administration & applications
- Knowledge of basic networking inc protocols
- Windows Operating Systems and Server support
Salary and Benefits:
The salary for this role is up to £27,000 DOE. Our benefits package includes a Health Benefit Plan, annual team bonus', 30 days annual leave, a collaborative team environment, and a great pension scheme.
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