Representant du service client bilingue
4 weeks ago
En tant que représentant du service client bilingue, vous travaillerez à domicile et interagirez avec les clients via des appels entrants/sortants et/ou via Internet.
Ce poste assure le service client et la résolution des problèmes et questions courants concernant les produits et/ou services du client.
Vous devrez fournir un support client entrant à l'aide d'un guide de flux d'appels dans la langue préférée du client, aider les clients à résoudre les problèmes techniques de base, suivre, documenter et récupérer des informations dans des bases de données.
Maintenez une connaissance approfondie des produits et/ou services des clients, tels que : les téléphones intelligents, les tablettes, les ordinateurs et les appareils portables.
Vous devrez également proposer des produits et/ou services supplémentaires et offrir des expériences client expertes...
Les autres qualifications pour notre rôle de représentant du service client (à distance) comprennent :
- La capacité de parler couramment le français et l'anglais
- 1+ an d'expérience en service client
- Un diplôme d'études secondaires ou GED
- Un environnement calme et sans distraction pour travailler à la maison
- Maîtrise du multitâche rapide
- Désir d'apprendre de nouvelles technologies
- Solides compétences en navigation informatique et connaissance des ordinateurs
- Un ordinateur de bureau ou un ordinateur portable pour effectuer des tests sur PC et Internet
- Internet haut débit (pas de sans fil/hotspots ni satellite) et un smartphone
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