Journey Mapping Specialist

2 weeks ago


Oldbury, Sandwell, United Kingdom The AA Full time
About the Role

We are seeking an analytical professional to spearhead the mapping and enhancement of critical customer journeys. You will analyse from both customer and business viewpoints to foster journey improvements.

As a key member of our team, you will deliver data-driven insights for the refinement of customer journeys and identify opportunities for continuous improvement.

With excellent written and verbal communication skills, you will collaborate with leadership and teams across the board to maintain essential documentation and support the Senior Service Development Manager in charting a continuous improvement roadmap for customer journey mapping.



  • Oldbury, Sandwell, United Kingdom The AA Full time

    Customer Journey AnalystAt The AA, we are seeking a Customer Journey Analyst to play a crucial role in mapping, analysing, and enhancing our customer journeys. This position is ideal for a detail-oriented individual with excellent analytical skills and a passion for customer service.Key Responsibilities:Map and analyse customer journeys to identify areas for...


  • Oldbury, Sandwell, United Kingdom Singh and Jones Ltd Full time

    Job Title: Structural Steel Framing SpecialistAt Singh and Jones Ltd, we are seeking a skilled Structural Steel Framing Specialist to join our team. The successful candidate will be responsible for designing and developing structural steel framing solutions for various projects.Key Responsibilities:* Calculate dimensions, weight limitations, and requirements...


  • Oldbury, Sandwell, United Kingdom The AA Full time

    Job OverviewTalent Acquisition Coordinator - Corporate FunctionsLocation: Oldbury (Hybrid Working)Employment Type: Full Time / 6 Month Fixed Term ContractThe AA is expanding and modernising, and we're looking for a skilled Talent Acquisition Coordinator to help shape our recruitment journey. As a key part of our Corporate Functions Talent Acquisition team,...


  • Oldbury, Sandwell, United Kingdom Twenty 4 Seven Full time

    Job Summary: We are seeking a compassionate and dedicated SEN Teaching Assistant to join our team at a primary school in Oldbury. As a vital 1:1 support team member, you will be working closely with a pupil with autism, providing specialized assistance to help them engage in daily activities and progress academically and socially.In this role, you will be...


  • Oldbury, Sandwell, United Kingdom We Manage Jobs(WMJobs) Full time

    Role OverviewWe are seeking an Academic English Mentor to join our team at Q3 Academy Langley. As a key member of our staff, you will be responsible for providing guidance and support to students in their academic journey.The successful candidate will have the opportunity to work with a dedicated and hard-working team, contributing to a wonderful culture of...


  • Oldbury, United Kingdom The AA Full time

    Company description Location: Oldbury (hybrid working 1-2 office days per week) Employment Type: Permanent, full time Additional Benefits: Annual Bonus Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring...


  • Oldbury, United Kingdom DPD Full time

    **International Customer Services Specialist** - **Location**:Oldbury, B69 4BF - **Contract**:Full-time, permanent / 37.5 hours per week - **Salary**: £22400 - **Days and times of Work**:Monday to Friday, between 8am - 6:30pm - **Hybrid Working**: 3 days in the office, 2 days at home Join us on our journey as we aim to be the UK’s most sustainable...


  • Oldbury, United Kingdom DPD Group UK Full time

    **Company Description** - ** Contract Type**: Permanent / 37.5 hours per week - ** Salary**:£23500 per annum - ** Location**:Oldbury Hub, B69 4DA - ** Days and times of Work**:Monday to Friday, between 8am - 6:30pm - ** Hybrid Working**: 3 days in the office, 2 days at home Join us on our journey as we aim to be the UK’s most sustainable delivery...


  • Oldbury, United Kingdom DPD Group UK Full time

    Company Description - ** Contract Type**: Permanent / 37.5 hours per week - ** Salary**: £22400 - ** Location**:Oldbury Hub, B69 4BF - ** Days and times of Work**:Monday to Friday, between 8am - 6:30pm - ** Hybrid Working**: 3 days in the office, 2 days at home Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst...


  • Oldbury, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

    **Job overview** **Trainee High Intensity Psychological Therapist** **Band 6** **Full Time Hours** **Fixed Term - 12 Months** **Have a BABCP recognised core profession qualification and have been practising in that role for at least a year post completing the training. You would need to provide qualification and registration documents as proof at the...


  • Oldbury, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

    Job summary This role is a post sitting in the Mental Health division of BCHFT. As the largest clinical Division in the Trust, the MH Division houses community, urgent care, specialist and Physical Health Psychology services alongside Talking Therapies (previously IAPT). Our community services have been transforming, in line with the NHS long Term...


  • Oldbury, United Kingdom Black Country Job Support Full time

    Job overview An opportunity has arisen for a highly organised and motivated individual to train as an Apprentice Psychological Wellbeing Practitioner. The successful candidate will study for a University Professional Certificate in Psychological Practice, as part of the Psychological Wellbeing Practice Level 6 Apprenticeship, which is a cornerstone...