Patient Engagement Specialist

2 weeks ago

London, Greater London, United Kingdom Medopad Full time
About the Role

We are seeking a highly motivated and experienced Patient Coaching Associate to join our team at Huma. As a Patient Coaching Associate, you will play a critical role in supporting patient users to realize the full benefits of our digital health solution.

Key Responsibilities
  • Proactively engage with patient users during onboarding and support their engagement with the Huma platform.
  • Ensure patient users benefit from using the Huma app to its full extent, allowing an extension of their hospital care at home and accessing educational materials.
  • Develop a successful and supportive partnership with our live sites and clinical users to support patient engagement.
  • Support and inform Huma's ongoing work to ensure we hear and respond to the voice of the user to drive continuous improvements.
  • Be an ambassador for Huma by working directly with our users and embodying our values.
Requirements
  • Over three years of customer-facing experience (preferably in a healthcare setting with patients).
  • Transferable skills and relevant experience that demonstrate how you would be able to support user engagement with a digital tool.
  • Strong customer interaction skills with a focus on improving experience and prompting engagement.
  • Excellent people skills with a passion for helping others and building relationships.
  • Solution-driven mindset with an ability to identify problems early and suggest ways to combat them.
  • Desire and drive to support our mission of creating a world where every person lives their life to the fullest.
What We Offer
  • A dynamic and supportive work environment.
  • The opportunity to work with a cutting-edge digital health solution.
  • A competitive salary and benefits package.
  • The chance to make a real difference in the lives of our patients.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about healthcare and digital innovation, we encourage you to apply for this exciting opportunity.

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