Customer Service Representative

5 days ago


Telford, United Kingdom Staffline Express Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients across various communication channels.

Key Responsibilities

  • Manage and handle customer service queries in a timely and effective manner
  • Provide solutions to customer issues, ensuring high levels of customer satisfaction
  • Work closely with key contacts to resolve queries and represent the company as a paragon of excellent customer service

Requirements

  • Strong communication skills, both written and verbal
  • Strong Excel skills
  • Flexibility to work varying shifts, including weekends and bank holidays
  • Computer literate and comfortable with using various software tools
  • Customer service experience

Benefits

  • Competitive salary of £25,200 rising to £26,000 per year
  • Opportunities for career progression within the company
  • Engaging and inclusive working environment
  • Monthly social events to foster team camaraderie
  • Employee welfare and support, including an onsite gym

About Staffline Express

Staffline Express is a leading recruitment agency, dedicated to providing flexible shift work and opportunities for overtime to our workers. We pride ourselves on our commitment to customer service and our ability to offer a range of benefits to our employees.



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