Customer Service Representative

4 months ago

Telford, United Kingdom Bodum UK ltd Full time

Customer Service Representative

Bodum’s mission is simple. We bring high-quality coffee and tea solutions as well as a wide variety of household appliances and accessories to everyone, in line with our values. We innovate to create great designs at affordable prices based on our guiding principle that form follows functionality while keeping an eye on sustainability, environmental responsibility, and respect for the wellbeing of our staff, our communities, and our planet.

We have an open position for a **Customer Service Representative** to join our team in Telford (England).

**Responsibilities**:

- Providing information about products or services;
- Management of customer complaints;
- Processing of orders, returns and exchanges;
- Customer account management, including invoicing and payments;
- Provide technical support and troubleshooting assistance;
- Collaborate with other departments to solve complex customer issues;
- Ensuring compliance with the deadlines established by the Group.

**Qualifications**:

- Higher academic education in the area of Management or other relevant is a plus;
- Experience of operating in a customer-focused role;
- Strong negotiation skills;
- Good English level (mandatory);
- High organizational capacity and sense of responsibility;
- Orientation by objectives, results and Critical analysis;
- Proved experience with high volume escalations;
- Dealing and resolving complaint calls in an efficient and time sensitive manner;
- Conflict resolution and resilience to customer pushback;
- Ability to work as a team;
- Good computer skills in the user's perspective and in management software;

We offer
- Integration in a dynamic and motivated team in a global company in constant growth;
- Global collaboration;
- Good work environment.

**Salary**: £15,649.54-£24,989.62 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Telford: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 2 years (required)

Work Location: In person

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