Customer Service Representative

3 days ago


Telford, Telford and Wrekin, United Kingdom Prince Personnel Limited Full time

We are seeking a skilled Customer Service Advisor to join our client's organisation in the UK. This role will involve processing orders, managing customer documentation, and providing excellent customer service.

Key Responsibilities:
  • Process orders from clients in a timely and efficient manner.
  • Manage customer documentation, ensuring orders are fulfilled and the customer database is up-to-date.
  • Provide excellent customer service, responding to queries and resolving issues.
  • Arrange and archive shipping documents, and amend them as necessary.
  • Issue invoices for payment, including via EDI.
  • Liaise with customers to resolve supply chain issues.
  • Produce reports as required.
Requirements:
  • Previous experience working in a fast-paced environment.
  • Excellent customer service skills.
  • IT literacy, with ability to manipulate data and produce reports using Excel.
  • Strong communication and organisational skills.
About Us:

We are an independent recruitment agency specialising in commercial, accounts, finance, and technical recruitment. Our goal is to support our clients in creating an inclusive workforce. The ideal candidate will earn approximately £25,000 per annum, plus 25 days' holiday and Bank holidays.



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