Reception Services Coordinator
2 months ago
Job Overview
The post holder will provide a high-quality reception service to patients attending outpatient clinics, maintaining an effective appointments system. Main duties will be to greet patients, arrange their further appointments as instructed by clinical staff, and handle a wide range of inquiries on a face-to-face basis and over the telephone.
Main Duties of the Job
Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite, and effective manner. Computer skills are required, and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical, and you will be expected to work with speed and accuracy at all times.
Working for Our Organisation
South Tees Hospitals NHS Foundation Trust offers novice leadership and improvement training to all new staff to the Trust. This training will help you develop your skills and knowledge to excel in your role.
Person Specification
Qualifications
- GCSE in Maths and English or Functional Skills (level 2) equivalent experience
Knowledge and Skills
- Excellent communication and interpersonal skills
- Understanding of clerical processes
Disclosure and Barring Checks (DBS)
It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust and require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.
Equality, Diversity, and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We welcome applications from all individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
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