Reception Team Member

4 weeks ago


Middlesbrough, Middlesbrough, United Kingdom Crossfell Health Centre Full time

Job Summary

We are seeking a highly skilled and dedicated individual to join our reception team at Crossfell Health Centre. As a key player on the front line, you will be responsible for providing exceptional customer service to our patients, both face-to-face and via the telephone.

Main Duties of the Job

The successful candidate will be responsible for managing appointments, prescription requests, and general administrative tasks. You will also be required to work efficiently in a fast-paced environment, multitasking and prioritizing tasks as needed.

About Us

Crossfell Health Centre is a busy family surgery in Middlesbrough, serving approximately 9,000 patients. Our team comprises of 3 GP Partners, 5 Salaried GPs, an experienced nursing team, and over 25 skilled administrative staff.

Job Responsibilities

You will be responsible for communicating effectively with patients, staff, and other healthcare professionals. Strong IT skills, particularly in SystmOne, and call handling experience are essential for this role.

Person Specification

Essential

  • At least 1 year of working in General Practice
  • Excellent communication skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong IT skills, particularly in SystmOne
  • Call handling experience

Desirable

  • Prescription Clerk experience

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