Customer Service Representative

4 weeks ago


Basingstoke, Hampshire, United Kingdom Newbury Building Society Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Mobile Customer Service Adviser. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our customers across various locations.

Key Responsibilities
  • Deliver high-quality customer service through various channels, including face-to-face, phone, and digital platforms.
  • Provide expert advice and guidance on savings accounts and other financial products.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team environment.
  • The chance to make a real difference in the lives of our customers.
Requirements
  • Excellent communication and interpersonal skills.
  • Proven experience in a customer-facing role.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Driving license and own car.
Desirable Criteria
  • Experience of using Microsoft packages, such as Excel, Word, and Outlook.
  • Knowledge of financial products and services.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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