Commercial Account Manager

3 weeks ago


Liverpool, Liverpool, United Kingdom YODEL Full time
Role Overview

Yodel is seeking a skilled Commercial Account Manager to join our fast-paced Commercial team. As a key member of our team, you will be responsible for developing and maintaining long-term client relationships, delivering set monthly targets for volume, revenue, and profitability, and ensuring client retention from a defined portfolio of Yodel clients.

Key Responsibilities
  • Act as the single point of contact for a defined number of Yodel accounts, developing customer relationships and maintaining high levels of customer satisfaction.
  • Develop and implement a robust contact strategy in an efficient manner, meeting business requirements and KPIs.
  • Use internal networks and relationships to promptly address customer complaints, enquiries, or concerns.
  • Retain commercial ownership of clients, acting as an escalation and support function to Credit Control, Finance, and wider Operational Teams.
  • Recognize opportunities for business growth within the customer base and actively uncover commercial opportunities.
  • Ensure all volume growth is within service capabilities, credit control demands, commercial boundaries, and on-boarding framework.
  • Drive a positive experience for clients, leading to excellent Client NPS scores.
  • Ensure 100% compliance with the core CRM system, Salesforce.com, and timely performance reporting and sales forecasting.
Requirements
  • At least 1 year's relevant experience in account management, preferably with outbound calling.
  • A proven track record of delivering against sales targets and tight deadlines.
  • Knowledge of the Parcel Delivery Industry is preferred.
  • Knowledge of E-Commerce and Online marketplace selling is preferred.
  • Positive, 'can do' attitude with a natural ability to provide excellent service in a team environment.
  • Professional approach to team and client relationships.
  • A passion for delivering great service while being an effective negotiator.
  • Ability to set priorities, meet deadlines, and multitask.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Excellent IT skills, experience in working with Word / Excel and Power Point.
  • Excellent interpersonal skills, be professional and customer service orientated.
Why Yodel

Yodel offers a competitive remuneration package, a mixture of office and home working, private medical insurance, and a range of other benefits, including free personal and professional development courses, a pension scheme, and up to 25% discount on Very.co.uk.


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