Commercial Manager
4 weeks ago
Job Overview
Crown Commercial Service is seeking a highly skilled Commercial Manager to join our team. As a key member of our Commercial Directorate, you will play a critical role in managing commercial agreements and driving value for money across the public sector.
Key Responsibilities
- Direct the end-to-end category management of our existing and/or future commercial agreements
- Lead on supplier and customer relationship management, including the collection of supplier and customer management information, financial reporting, and updating and assessing multiple data sources to identify trends and spending behaviors
- Work in collaboration with suppliers to identify and drive customer-focused initiatives, networks, and forums that will drive better buying behaviors and value across the public sector
- Proactively counsel on customer relationship management activities that build strong relationships with key customers, including the management of customer partnerships where applicable, to comprehend their business needs and intent to define how and where the CCS portfolio may support their business
- Effectively lead the risk and issue management processes for your agreement, ensuring mitigation and escalation are implemented as appropriately
- Act as a source of knowledge and advice for our customers in the relevant category, influencing their buying behaviors and aiding and adding value to their call-off activities and commercial strategies where required
- Assist the Commercial Lead in updating and developing the category strategy and heading on the presentation of this to key stakeholders as necessary
- Lead marketing and communication activities for your commercial agreement
- Help with the development of other team members, ensuring resilience in the team either directly or through a matrix managed style approach
- Identify and provide recommendations for improvement of processes and implementing solutions to the benefit of CCS and the customer
- Maintain and evaluate data from a variety of digital systems, for which full training will be provided, to identify opportunities and initiatives that could deliver value
- Communicate effectively to a variety of stakeholders of differing levels of seniority, using a variety of styles and methods that match the audience
- Work across the category in a collaborative manner and on occasions direct and/or represent the commercial team on agreed corporate initiatives
- Some travel will be required to customer and supplier premises and other CCS offices across the United Kingdom
Requirements
- Experience of category/commercial agreement management, with a track record of directing performance, developing and maintaining robust category strategies/plans, and delivering excellent customer satisfaction/value for money
- Demonstrate strong commercial acumen with the ability to assess data and make informed commercial decisions in an often complex commercial environment
- Proven experience leading on supplier and customer relationship management
- Demonstrable experience of working proactively and collaboratively to motivate, influence, and persuade internal and external stakeholders of varying seniority, offering advice, encouragement, and driving value for money while developing customer commercial capabilities
- Possess the knowledge to problem solve and look for opportunities to find new ways of overcoming difficulties, leading on efficiencies that ensure the category/organisation operates with maximum effectiveness
Benefits
- Competitive salary
- Generous pension scheme
- A discretionary non-contractual performance-related bonus
- Working remotely in addition to working in advertised office location
- Flexi-time scheme (available for B1-B6)
- Minimum 25 days annual leave to a maximum service-related 30 days excluding bank holidays
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