Membership Services Coordinator Specialist
3 days ago
This exciting opportunity is part of Ennismore's global Membership program, Dis-loyalty. As a key team member, you will be responsible for providing exceptional support and guidance to the Membership Services team on a day-to-day basis.
Your main focus will be on delivering an outstanding service to our Members, ensuring high levels of customer satisfaction and operational excellence at all times.
Key Responsibilities:- Provide training and coaching to Membership Services Agents
- Deal with Member inquiries and issues via email and online chat
- Making bookings on behalf of Members
- Manage Member profiles
- Process Membership cancellations, including overseeing team cancel/save strategy
- Build and maintain strong relationships with hotel teams across the globe
- Prioritize customer-centric tasks to ensure high standards of hospitality and Member service
- Support the Director of Operations in promoting the Dis-loyalty Membership to hotel Front Office and Restaurant & Bar teams
- Assist with scheduling and rota management
- Deputize for the Membership Services Manager when required
Salary Estimate: £35,000 - £40,000 per annum, depending on experience.
Requirements- Experience of supervising and training teams
- High level of verbal and written communication skills
- Background in customer service or hospitality
- Familiarity with working in a fast-paced environment
- Excellent organizational and problem-solving skills
- Able to work well under pressure and meet deadlines
- Fluent in English, both spoken and written
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