Commercial Operations Lead

1 month ago


London, Greater London, United Kingdom Carwow Group Full time

Driven by innovation, Carwow Group is a pioneering force in the automotive industry, dedicated to revolutionizing car-changing for drivers everywhere.

As a Commercial Operations Lead, you will spearhead initiatives to elevate the performance and productivity of our UK Get Your Car Commercial team during this pivotal phase of our growth.

Key responsibilities include designing and implementing a streamlined onboarding experience for our dealer partners, optimizing Commercial processes, driving task automation, and setting performance targets across the Commercial team.

**What You'll Be Doing**

  1. Develop and execute a brand-new onboarding and early lifecycle process for new dealership partners.
  2. Lead the Onboarding team and their portfolios, including setting key performance indicators.
  3. Collaborate with Commercial managers to create meaningful targets for the Commercial team aligned with business objectives.
  4. Establish an easy-to-track performance system for each team.
  5. Own weekly reporting of team performance against targets.
  6. Drive automation of tasks and reporting within the Commercial world to enhance team efficiency.
  7. Identify opportunities to remove manual tasks from Sales and Account Management teams.
  8. Proven ability to significantly improve sales team efficiency.
  9. Experience with Salesforce and project management skills, including change management, process optimization, and stakeholder management.
  10. Strong analytical approach, problem-solving skills, and high-level Excel expertise.

**What's in it for You**

  • Hybrid working arrangement.
  • Competitive salary.
  • Matched pension contributions.
  • Vitality Private Healthcare and eyecare vouchers.
  • Life Assurance.
  • Enhanced holiday package and Bank Holidays.
  • 28 days annual leave.
  • Additional annual leave for milestone anniversaries.
  • Inclusive parental, partner, and shared parental leave policies.
  • Bubble childcare support and discounted nanny fees.
  • Latest tech and home office allowance.
  • Generous learning and development budget.
  • Regular social events.
  • Refer-a-friend program.

Diversity and inclusion are integral to our company culture.



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