Aftersales Team Leader

3 days ago


London, Greater London, United Kingdom CV-Library Full time
Job Overview

We are seeking a highly skilled Service Management Lead to join our team at CV-Library. As a key member of our aftersales department, you will be responsible for delivering outstanding customer experiences and ensuring the smooth operation of our service operations.

Key Responsibilities
  • Deal with customer's requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
  • Plan the optimum utilisation of workshop capacity in co-operation with the Service Manager.
  • Record vehicle details and service histories accurately and effectively.
Requirements
  • Excellent communication skills, with the ability to engage effectively with customers and colleagues.
  • Demonstrated experience in delivering exceptional customer service.
  • Skillful at identifying customer needs and opportunities for upselling.
Salary and Benefits
  • A competitive salary range of £45,000 - £65,000 per annum, depending on experience.
  • A comprehensive benefits package, including 24/7 online access to healthcare professionals, car purchasing and lease schemes, and more.

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