Workshop Operations Manager

4 weeks ago


Kilmarnock, East Ayrshire, United Kingdom Arnold Clark. Full time
About the Role

We are seeking a highly organized and skilled Workshop Controller to join our team at Arnold Clark. As a key member of our service department, you will be responsible for delivering exceptional customer service and ensuring the efficient operation of our workshop.

Key Responsibilities
  • Manage and coach a team of vehicle technicians and apprentices to achieve targets and business objectives.
  • Ensure all servicing work is carried out correctly, competently, and on time, with customer satisfaction in mind.
  • Ensure compliance with company, DVSA, health and safety, and manufacturer policies.
  • Schedule work to meet customer needs, taking into account workshop targets, job complexity, and part availability.
  • Provide estimates for servicing and repairs and set timescales.
  • Accurately record technician time and write technical reports and recommendations.
Requirements
  • Relevant experience in the automotive industry, including previous workshop control or technician roles.
  • High levels of organization and accuracy.
  • Strong IT skills.
  • Fantastic interpersonal skills and the ability to communicate well with customers and colleagues.
  • The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work.
What We Offer

As a Workshop Controller at Arnold Clark, you will enjoy a competitive salary, additional opportunities to earn performance-based bonuses, and a range of benefits, including private healthcare, sick pay cover, and generous employee discounts.

We are committed to creating a diverse and inclusive workplace where collaboration, unique perspectives, and multiple approaches are celebrated. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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