Workshop Operations Manager
3 weeks ago
At Arnold Clark, we're seeking a skilled Workshop Controller to lead our team of vehicle technicians and apprentices. As a key member of our service delivery team, you'll be responsible for ensuring that all servicing work is carried out correctly, competently, and on time, with customer satisfaction in mind.
Key Responsibilities
- Manage and coach a team of vehicle technicians and apprentices to meet targets and business objectives.
- Ensure all servicing work is carried out correctly, competently, and on time, with customer satisfaction in mind.
- Work with colleagues and other departments to ensure a seamless service for customers.
- Schedule work to meet customer needs, taking into account workshop targets, the complexity of each job, and the availability of parts.
- Provide estimates for servicing and repairs and set timescales.
- Accurately record technician time and write technical reports and recommendations.
Requirements
- Relevant experience in the automotive industry, including previous workshop control or technician roles.
- High levels of organisation and accuracy.
- Strong IT skills.
- Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face-to-face and via email.
- The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work.
- Ability to create more work opportunities and sales in an honest and compliant manner.
About Arnold Clark
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives, and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do, diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.
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