Technical Support Specialist
5 days ago
**About Hamilton Barnes**
We are a dynamic Service Provider dedicated to delivering exceptional IT services to our clients. As we continue to grow and expand our operations, we are seeking a highly skilled 1st/2nd Line Support Engineer to join our team.
Key Responsibilities:
- Provide technical support to end-users via various communication channels.
- Work across multiple devices and platforms to troubleshoot and resolve issues.
- Evaluate and escalate complex problems to senior engineers for further assistance.
- Manage and prioritize technical support tickets to ensure timely resolution.
- Develop and maintain a strong understanding of our clients' IT infrastructure and systems.
Requirements:
- Proven experience in IT support, with a focus on Windows and Apple devices.
- Strong understanding of Active Directory and O365.
- Excellent communication and interpersonal skills.
- Basic networking knowledge and skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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