Jira Administrator/Developer

3 weeks ago


Watford, Hertfordshire, United Kingdom Proactive Appointments Limited Full time

Proactive Appointments Limited is seeking an experienced Jira Administrator/Developer to support and maintain our Jira/JSM projects and develop enhanced functionality to support our fast-growing business around Hybrid Cloud Management.

The role involves providing daily support and maintenance to our Atlassian estate and working with business teams to define and implement enhanced processes, workflows, and integration/automation with other applications to aid with the business growth in automation and efficiencies for supporting customers.

Key Responsibilities:

  • Configuration, maintenance, and administration of Atlassian products (Jira, Jira Service Management, Opsgenie).
  • Defining and optimising business and technical processes via Workflows, SLA's, integration, and automation.
  • Design and support integrations with other customer service desks and other applications.
  • Set up new CMDB and associated knowledge store.
  • Work with colleagues to enhance reporting and dashboards.

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.



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