Project Expert

2 weeks ago


Watford, Hertfordshire, United Kingdom Proactive Appointments Full time
Jira Administrator/Developer Role

Proactive Appointments is seeking an experienced Jira Administrator/Developer to support the maintenance of our Jira/JSM projects and develop enhanced functionality for Hybrid Cloud Management.

The successful candidate will provide daily support and maintenance to our Atlassian estate and work with business teams to define and implement enhanced processes, workflows, and integration/automation with other applications to aid with business growth in automation and efficiencies for supporting customers.

Key Responsibilities:
  1. Configuration, maintenance, and administration of Atlassian products (Jira, Jira Service Management, Opsgenie).
  2. Defining and optimising business and technical processes via Workflows, SLA's, integration, and automation.
  3. Design and support integrations with other customer service desks and applications.
  4. Set up new CMDB and associated knowledge store.
  5. Work with colleagues to enhance reporting and dashboards.

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