Executive Hospitality Manager

1 week ago


Manchester, United Kingdom THG Full time
About THG Experience

THG Experience is a leading provider of prestige event locations and luxury properties, including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel, and 100 King Street. Our mission is to create exceptional experiences, services, and content that drive real-world connections between brands and their customers.

Main Duties of the Role

We are currently recruiting for an experienced Executive Hospitality Manager to join our team at Hale Country Club & Spa. As a key member of our operations team, you will be responsible for maintaining the highest standards of professionalism in all areas of operation.

Your key responsibilities will include:

  • Planning, supervising, and controlling various operations, working closely with the F&B manager to ensure seamless execution of events and daily operations.
  • Anticipating guests' needs, responding promptly, acknowledging all guests, and resolving complaints to ensure guest satisfaction.
  • Effective communication with managers and supervisors regarding any guest or staff issues.
  • Motivating staff with a positive attitude and providing training where required to maintain excellent service levels.

Requirements

  • Able to work under pressure and meet deadlines.
  • Previous experience in a similar role, preferably in a luxury hospitality setting.
  • Excellent communication and interpersonal skills.
  • A self-motivated individual who can work independently and as part of a team.

Benefits

  • Fantastic bedroom rates for yourself and family members.
  • 20% off dining at the hotel.
  • 50% off dining at Hale Country Club & Spa, and complimentary monthly club membership.
  • Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA, and many more.
  • Ongoing menu and beverage training, as well as regular tests to maintain high standards.

Salary: £30,000 - £40,000 per annum

Estimated salary range based on industry standards for a senior hospitality role in a luxury setting. The actual salary may vary depending on individual qualifications and experience.



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