Executive Hospitality Manager
1 week ago
THG Experience is a leading provider of prestige event locations and luxury properties, including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel, and 100 King Street. Our mission is to create exceptional experiences, services, and content that drive real-world connections between brands and their customers.
Main Duties of the RoleWe are currently recruiting for an experienced Executive Hospitality Manager to join our team at Hale Country Club & Spa. As a key member of our operations team, you will be responsible for maintaining the highest standards of professionalism in all areas of operation.
Your key responsibilities will include:
- Planning, supervising, and controlling various operations, working closely with the F&B manager to ensure seamless execution of events and daily operations.
- Anticipating guests' needs, responding promptly, acknowledging all guests, and resolving complaints to ensure guest satisfaction.
- Effective communication with managers and supervisors regarding any guest or staff issues.
- Motivating staff with a positive attitude and providing training where required to maintain excellent service levels.
Requirements
- Able to work under pressure and meet deadlines.
- Previous experience in a similar role, preferably in a luxury hospitality setting.
- Excellent communication and interpersonal skills.
- A self-motivated individual who can work independently and as part of a team.
Benefits
- Fantastic bedroom rates for yourself and family members.
- 20% off dining at the hotel.
- 50% off dining at Hale Country Club & Spa, and complimentary monthly club membership.
- Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA, and many more.
- Ongoing menu and beverage training, as well as regular tests to maintain high standards.
Salary: £30,000 - £40,000 per annum
Estimated salary range based on industry standards for a senior hospitality role in a luxury setting. The actual salary may vary depending on individual qualifications and experience.
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