Hospitality Assistant
3 weeks ago
Who are we?
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing a vast portfolio of hotels and resorts worldwide. We partner with renowned brands like Hilton, Accor, Marriott, and IHG, as well as independent hotels and everything in between.
What's in it for you?
As a member of the Aimbridge team, you'll enjoy a range of benefits, including:
- Hotel discounts portfolio-wide – Enjoy staff rates and up to 50% discounts on food & beverage and spa services
- Wagestream – Stream up to 40% of your pay as you earn it and set automatic savings to support your financial well-being
- 24/7 access to our employee assistance program
- Staff meals on duty
A day in the life...
As a Food & Beverage Assistant, you'll be the primary point of contact for our guests, welcoming them with a friendly smile and exceptional service. You'll work closely with your team to ensure seamless shifts and deliver outstanding guest experiences every time.
Job Responsibilities:
- Warmly greet guests and take their orders in a professional manner
- Ensure timely preparation and service of food and beverage orders
- Upsell food and beverage items as required
- Accurately handle cash, card, and other payment methods
- Maintain a clean and tidy dining area, including tables, chairs, and floor
- Set up and clear tables for breakfast, lunch, and dinner
- Serve guests in our conference and events areas
- Assist with room service orders as needed
- Provide exceptional customer service at all times
- Adhere to health and safety regulations at all times
- Attend training sessions and team meetings as required
- Perform other duties assigned by the Food and Beverage Manager
Based in the Mercure Manchester Piccadilly Hotel, you'll be part of a passionate team that understands the value of being the best without sacrificing work-life balance.
What do we need from you?
To succeed in this role, you'll be passionate about delivering exceptional guest experiences and living through our brand standards. You may have the opportunity to transition to a permanent position after this temporary assignment.
Aimbridge values personality and flair for hospitality, so you'll need to bring your bags of personality and a genuine passion for delivering outstanding guest experiences.
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