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Hospitality Frontline Ambassador

1 month ago

Manchester, United Kingdom Aimbridge Hospitality Full time
About Us

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world.

What's in it for You?

As part of the Aimbridge team, you will have access to a suite of benefits that include:

  • Hotel Discounts: Staff rates and up to 50% discount on food & beverage and spa
  • Wagestream: Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 24/7 Employee Assistance Programme
A Day in the Life

As a Food & Beverage Assistant, you will be the first point of contact for most of our guests. Your role will be to welcome guests from all over the world with a friendly smile and exceptional service.

You will work closely with your team mates to ensure that together each shift is smooth and efficient and deliver the best possible guest experience every time.

Job Responsibilities
  1. Greet guests and take their orders in a friendly and professional manner
  2. Ensure that food and beverage orders are prepared and served promptly
  3. Upsell food and beverage items to guests as required
  4. Handle cash, card, and other forms of payment accurately
  5. Maintain a clean and tidy dining area, including tables, chairs, and floor
  6. Set up and clear tables for breakfast, lunch, and dinner
  7. Serve guests in our conference and events areas
  8. Assist with room service orders as required
  9. Provide excellent customer service at all times
  10. Ensure that health and safety regulations are followed at all times
  11. Attend training sessions and team meetings as required
  12. Other duties as assigned by the Food and Beverage Manager
Requirements and Benefits

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

The estimated salary for this position is around £25,000 per annum, based on location and industry standards.