Hospitality Ambassador

3 weeks ago


Manchester, United Kingdom Accor Hotels Full time
Job Overview
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We are seeking a skilled and friendly Hospitality Team Member to join our team at Accor Hotels. In this role, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable.

About the Role

  • This is an exciting opportunity to work in a fast-paced environment where no two days are the same.
  • You will be working closely with our front desk team to ensure seamless check-in and check-out processes.
  • Your attention to detail and ability to multitask will be essential in maintaining accurate guest accounts and providing helpful information.
  • You will also be responsible for attending to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
  • Maintaining strict security procedures to ensure guest confidentiality and safety is also a key aspect of this role.

What You'll Do

  • Provide efficient service for guest registration and departure.
  • Maintain accurate guest accounts and provide accurate, helpful information.
  • Attend to all incoming calls via the switchboard in a professional and polite manner.
  • Maintain strict security procedures to ensure guest confidentiality and safety.

Key Responsibilities:

  • Operate efficiently using Opera Cloud software.
  • Display leadership skills and work effectively under pressure.
  • Handle complex situations and guest queries professionally.
  • Work collaboratively with other departments as needed.
  • Maintain Health and Safety awareness and follow Fire Marshall and First Aid procedures.

What We Offer

  • A competitive salary of $45,000 - $55,000 per annum (based on experience).
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A dynamic and supportive work environment with opportunities for growth and advancement.


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