Hospitality Ambassador
4 weeks ago
About Us
At Hampton by Hilton Manchester Northern Quarter, we strive to provide exceptional customer service and create a warm welcome for all our guests. As a Front Desk Associate, you will be the face of our hotel, responsible for ensuring a seamless and enjoyable experience for our visitors.
What We Offer
- A competitive salary of £20,000 - £22,000 per annum, dependent on experience.
- A range of benefits including discounted hotel room rates, enhanced maternity leave, and course sponsorship.
- Opportunities for career growth and development within a dynamic and supportive team.
- A fun and inclusive work environment, with regular social events and activities.
Your Role
As a Front Desk Associate, your key responsibilities will include:
- Welcoming guests and checking them in/out efficiently and professionally.
- Handling guest queries and providing information on local attractions and services.
- Processing bookings and payments accurately and securely.
- Working collaboratively with housekeeping and maintenance teams to ensure guest satisfaction.
- Managing daily tasks such as calls, emails, and reservations with precision and attention to detail.
What We Look For
We are seeking an enthusiastic and dedicated individual who possesses excellent communication skills, a strong attention to detail, and the ability to work well under pressure. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we would love to hear from you
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