Sales and Customer Service Manager

4 days ago

Sheffield, Sheffield, United Kingdom Bamford Contract Services Ltd Full time

Job Summary:

Bamford Contract Services Ltd is seeking a highly motivated and experienced Assistant Manager to join their team in Sheffield. As an Assistant Manager, you will play a crucial role in providing exceptional customer service and driving sales for the company's student accommodation property.

Key Responsibilities:

  • Promote Bookings and Drive Sales: Develop and implement strategies to increase occupancy rates and maximize revenue.
  • Implement Innovative Ideas: Identify opportunities to boost bookings and implement effective solutions to drive sales.
  • Manage Debt Process: Oversee the debt collection process and work with the team to ensure timely payment of rent and management of potential debt.
  • Coordinate Room Inspections: Schedule and conduct regular room inspections to ensure high standards of cleanliness and maintenance.
  • Oversee Deposit Returns: Prepare and process deposit returns for outgoing residents and ensure a smooth transition for new residents.
  • Ensure Smooth Operations: Maintain high levels of customer service and ensure smooth operations during the Summer Turnaround period.
  • Health and Safety: Ensure the health and safety of the team and residents, and maintain a safe working environment.

Requirements:

  • Previous Sales and Management Experience: Proven track record of sales and management experience, preferably in the student accommodation or hospitality industry.
  • Excellent Communication Skills: Strong communication and interpersonal skills, with the ability to motivate a team and build strong relationships with customers.
  • Problem-Solving Skills: Ability to think critically and solve problems effectively in a fast-paced environment.
  • Debt Management Experience: Experience in debt management and collection, with a strong understanding of financial procedures.
  • Customer Service Focus: Passion for delivering exceptional customer service and a commitment to maintaining high standards of customer satisfaction.

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