Customer Service Team Leader

3 days ago


Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time
Job Overview

As a Team Leader in our Customer Service and Sales team, you will play a key role in driving business growth and delivering exceptional customer experiences.

Key Responsibilities
  • Lead and motivate a high-performing team to achieve sales targets and provide outstanding customer service.
  • Develop and implement effective sales strategies to drive cross-selling and upselling opportunities.
  • Coach and train team members to improve their sales and customer service skills.
  • Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions.
  • Collaborate with other departments to ensure seamless customer experiences and drive business growth.
  • Stay up-to-date with industry trends and competitor activity to inform sales strategies.
Requirements
  • Proven experience in sales and customer service leadership roles.
  • Strong sales and leadership skills, with a track record of driving business growth.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to analyze sales data and identify areas for improvement.
  • Strong coaching and training skills, with the ability to develop and implement effective sales strategies.
What We Offer
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance and retirement savings plan.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment.

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